Megha Sharma
14 Yrs
Mumbai, India
1700000.00
Full-Time (40h/week)
Vetted Skills
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Profile Summary
Corporate professional with 14+ years of experience across Customer Service, Retail Sales, Marketing, and Operations, along with a strategic transition into Early Childhood Education. Known for adaptability, clear goal focus, and continuous learning. Took a planned career break to prioritise family during early motherhood and is now ready to re-enter the workforce. Open to re-skilling, upskilling, and assuming responsibilities aligned with organisational goals.
Skills & Expertise
Technical Skills
Soft Skills
Professional Details
Operational Head / Working Director-Marketing
Conceptualised and implemented competitive strategies for generating sales, developing and expanding market share towards the achievement of revenue & profitability targets. Supervised complete business operations with liability of profitability, forecasting monthly/annual sales targets, & executing them in a given time frame; strategized the long term as well as short term business directions to ensure maximum profitability in line with designated objectives.
Asst. Manager – Marketing & CRM
Provided an enriching & fulfilling customer experience, directed all activities towards meeting the customer expectations within stipulated timeline & laid out budgets. Introduced innovative CRM solutions for customer satisfaction & delight; created and implemented marketing programs that enable business track to secure clients from several regions throughout the country.
Key Account Manager
Devised a technique for introducing the sales concept and the product to customers. Planned and implemented various events with dual purpose of revenue generation and promotion like service camp, service help desk, relation building exercise with the corporate and new town launching for post-paid.
Relations Manager
Conducted regular customer interactions, organized special promos, events, and tie-ups for HNI customers, complaint and query resolution. Ensured high quality services resulting in customer delight with optimum resource utilization for better services.
Team Leader - Customer Care
Managed a team of 22 executives, ensuring targeted outputs and assured service levels of inbound calls.
Sr. Executive – Operations
Maintained healthy relation with overseas channel partners, head hunting for fulfilment of the urgent requirements for candidates, trained candidates with basic etiquettes of facing interview & other soft skills.