Strong Communication

Excellent time management skills

Problem Solving

Adaptability & Agility

Attention to detail and accuracy

Team Leadership

Cross-team Collaboration

Customer Relationship Management

Organizational skills

Professionalism and Responsibility

Zendesk Ticketing system

MS Excel

Social Media Management

MS Word

Quality Control

digital documentation

Basic Reporting

Gold

Managed client communication, project coordination, and timely delivery of services while ensuring accurate billing and seamless workflow execution. Fostered strong client relationships by managing communication and ensuring timely delivery of accepted work.

Provided comprehensive administrative support, ensuring smooth coordination between executives, teams, and external partners, while maintaining efficient communication and documentation processes.

Efficiently managed customer tickets by resolving issues directly or escalating them to relevant departments, ensuring timely resolutions. Enhanced client satisfaction through proactive ticketing workflows and effective communication across teams.

Oversaw subtitling workflows and managed a team to deliver high-quality, localized content on time. Collaborated with clients and internal teams, resolving technical issues and implementing process improvements to enhance efficiency and client satisfaction.

ZenDesk

Windows

Suman Narayan

Cloud-ID Portfolio

Quality Control

Outlook 365

Digital Documentation

Vetted Skills

Skills & Expertise

Technical Skills

Soft Skills

Professional Details

Account Coordinator

Executive Assistance/ Admin

Social Media Specialist

Senior Tech Services Specialist

Verified end-to-end

Identity

Employment

Education

Skills