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Bhavesh Shah

Senior Data Analyst

EXP

9 Yrs

Location

Ahmedabad, India

Salary

80000.00

Type

Full-Time (40h/week)

Vetted Skills

SQLPower BIPythonKPI DesignSLA & Operations AnalyticsCustomer Churn & Retention

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Profile Summary

Senior Data Analyst with 8+ years of experience delivering data-driven insights across SaaS operations, customer analytics, and business performance. Expert in SQL, Python, Power BI, and KPI design, with proven success in SLA analytics, churn & retention modeling, funnel optimization, forecasting, and executive dashboarding. Known for translating complex datasets into actionable insights that support leadership decision-making and operational efficiency.

Skills & Expertise

Technical Skills

Advanced SQLAdvanced PythonAdvanced Power BICross-Functional TeamsData VisualisationAnalytical Thinking & Technical ProficiencyA/B TestingDBTCustomer Retention StrategiesAdvanced ExcelAWSPower Bi (DAX, Data visualization, ETL)Azure Data Factory (ADF)PySparkMicrosoft AzureAtlassian JIRATableau

Soft Skills

Analytical ThinkingData Analytics EngagementDatabase & inventory managementAI adoption strategyETL & Data CleansingBig data processingAWS data analyticsdax

Professional Details

Senior Customer Support Advisor III | Project Coordinator

Asite Solutions Pty LtdJan 2017 – PresentAhmedabad

Analyzed operational and support data to proactively identify SLA breach risks, reducing potential SLA violations by 18–25% through early intervention. Designed and tracked SLA compliance, resolution time, and escalation KPIs across 10K+ monthly tickets, improving leadership visibility into operational risk. Collaborated with product, QA, and engineering teams to perform root cause analysis and drive data-backed improvements. Configured workflow automation and custom applications to reduce manual effort and improve operational efficiency. Leveraged JIRA data for incident trend analysis, reporting, and continuous service improvement.